At Bharat Spare, we aim to ensure customer satisfaction with every purchase. If for any reason you’re not satisfied with your product, please review our refund, exchange, and cancellation policy outlined below. These guidelines explain the eligibility criteria for refunds, the refund process, and any related responsibilities.

Eligibility for Refunds
Refunds will be provided only under the following conditions:

  • The product was purchased directly from Bharat Spare’s official website.
  • The item is returned within 7 days of delivery.
  • The product must be unused, in the same condition as when you received it, and in its original packaging.
  • Proof of purchase (invoice or order confirmation) is required.

Non-Refundable Items
Refunds are not available for:

  • Items that are not in their original condition, are damaged, or are missing parts for reasons not due to Bharat Spare.
  • Electronic products that show signs of damage, such as burnt wiring or circuit issues.
  • Products that have been used, installed, or tampered with.
  • Custom or made-to-order items.
  • Items purchased during clearance sales or special promotions.

Refund Process

  • To initiate a refund, contact our customer support team through our Contact Page with your order number, reason for return, and any supporting photos (if applicable).
  • Once your refund request is approved, you will receive instructions on how to return the item.
  • After the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, a refund will be processed within 7-10 business days to the original method of payment.

Shipping Costs

  • Customers are responsible for the shipping costs associated with returning the item, unless the return is due to an error on our part (e.g., wrong or defective product).
  • Shipping costs are non-refundable. If a refund is issued, the cost of shipping will be deducted from the total refund.

Late or Missing Refunds

  • If you haven’t received your refund within 10 business days, check with your bank or credit card provider, as there may be processing delays.
  • If you’ve completed all the necessary steps and still haven’t received your refund, please contact us via our Contact Page.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange your item for the same product, please contact customer service through our Contact Page.

Cancellations

  • Orders can only be canceled if the product has not yet been shipped. Please contact our customer support immediately if you need to cancel an order.
  • If the order has already been shipped, it cannot be canceled, and you will need to follow the return process outlined above.

Contact Us

  • For any questions regarding refunds, exchanges, or cancellations, visit our Contact Page.
  • Hours of Operation: Monday to Friday, 9 AM to 5 PM IST.